Frequently Asked Questions

Product

Is it safe?

All our products are registered with official regulators: BPOM (Badan Pengawas Obat dan Makanan) in Indonesia and with HSA (Health Sciences Authority) in Singapore.

Is it Halal?

All of Shapelyne products are Halal-certified.

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing smile@shapelyne.com.

What skin types are Shapelyne products suitable for?

Our products are appropriate for all skin types: they’re non-irritating, fragrance free and paraben free.

Are you cruelty free?

We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. 

Can I sell the products on my own site?

You need our approval to resell our products. If you are interested to be our agent or reseller, please contact us at smile@shapelyne.com. Otherwise, by purchasing Shapelyne products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

 What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at smile@shapelyne.com and we’ll be sure to get you the Shapelyne you ordered!

 

Shapelyne FAQ

How are Shapelyne products different from other beauty brands?

Our products reflect our conviction that beauty lies within you and all you need to do is to have the belief to redefine yourself. Shapelyne are a representation of you, with all of the imperfections and the quirky personal traits. They represent fun, and the products are designed to be easy and convenient to use; so you can get on living your life with confidence. They are meant to be used frequently, traveled with, and shared with friends. Shapelyne are the culmination of years of recommendations from the coolest girls on the planet.

When is the next product launching?

We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.

How can I get Shapelyne stickers?

Selected Shapelyne orders include a limited edition sticker (it changes depending on seasons or new product launches). Or you can purchase it separately.

How can I get Shapelyne pouch / dopp kit?

All Shapelyne Essential Slimming Gel 2-Pack Set orders include the exclusive pouch. Or you can purchase it separately.

 

Shipping

When can I expect to receive my Shapelyne package?

Estimated Shipping Time
Greater Jakarta Area: 1-2 business days
Outside Jakarta: 2-10 business days (Depending on Region)
Singapore: 1-2 business days

NOTE: Please allow 1 business days for order processing.

* Due to Covid-19 you may experience some delays but we are trying our best to make sure you get your Shapelyne as soon as possible!

Where does Shapelyne ship?

Shapelyne currently ships within Indonesia and Singapore.

We are working on bringing Shapelyne everywhere around the world. Tag us @Shapelyne to let us know where you live!

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 business days (and orders placed after 1pm are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

I'm having problems with the tracking

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via smile@shapelyne.com. We can give you the inside info.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email smile@shapelyne.com.

 

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Can I remove a saved payment method?

Of course! You can make this change on your Account page. If you need help, email us at smile@shapelyne.com.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept BCA bank transfers and GoPay.

What can I do if my payment is declined?

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

Is your card expired?

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at smile@shapelyne.com. We’re happy to help!

 

Orders

How can I update my order?

Please email us at smile@shapelyne.com as soon as possible if you would like to cancel or change your order. Our fulfilment center processes orders quickly, but we’ll do our best to process your request.

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

Can I use multiple promo codes at checkout?

You can use one promo code per order. If you’ve encountered two valid Shapelyne promo codes during your travels through the Internet, please choose the one you want to use more.

Can I use a promo code on top of another promotion?

You can use a promo code along with free shipping in areas where free shipping apply (such as Jakarta). Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal. 

 

Miscellaneous

Still have questions?

If you are having site issues, or have additional questions, please email smile@shapelyne.com.

Are you a social media influencer and want to collaborate with us?

Please contact smile@shapelyne.com and include your information, how you would like to collaborate, etc.

 

Return & Refund

Return Policy

We will provide a return-for-exchange for full priced items with the following conditions:

  1. Request for a return-for-exchange should be received by us within three (3) days after the items are received. The day when the items are received is considered as day one (1). We will send you a return-for-exchange (RFE) form.
  2. You must send your item(s) back to us within ten (10) days from the purchase date in unopened and good condition complete with all necessary requirement in order to qualify for us to start processing to review your return-for-exchange request.
  3. You can request to exchange items for an alternative product, subject to stock availability, for one (1) time request only and the number of quantity or items being returned is not more than two (2).
  4. The signed and completed Return-For-Exchange (RFE) Form must be attached when sending back the items. If the RFE Request Form is not attached, we reserve the right to refuse further processing of the return and return the items to the sender at the sender’s expense.
  5. The customers will bear the cost of shipping and the risks when returning items. We recommend that you use a reliable delivery service to reduce the possibility of items lost during delivery or shipping.
  6. Delivery cost for any return-for-exchange is applicable at customer’s expense.

Refund Policy

We will provide you with a refund at our discretion for full priced items with the following conditions:

  1. Request for a refund should be received by us within three (3) days after the items are received. The day when the items are received is considered as day one (1). We will send you a Refund Form.
  2. We will grant refund only if:
    1. items are defective due to material or workmanship.
    2. items received are not what was ordered.
  3. Items eligible for refund must be returned to us within ten (10) days from the purchase date to be eligible for a refund. Refund after this period will not be accepted. We do not refund original shipping charges.
  4. The quantity of items returned shall not exceed two (2).
  5. The Refund Form must be completed and attached along with the returned items. If the Refund Form is not attached, we reserve the right to refuse further processing and the items may be returned to the sender at the sender’s expense.